We view quality and trust as the cornerstones of our business and the top responsibilities of all employees.

Mercy Medical Center Home Health & Hospice was recognized by OCS as a HomeCare Elite™  100 company, placing the company in the top one percent of more than 10,000 home health care agencies in the United States. This award is based upon an analysis of performance measures in quality of care, quality improvement and financial performance.

Mercy Medical Center Home Health & Hospice measures quality and performance through:

• Patient Satisfaction Surveys (3rd Party Vendor)
• CMS (Medicare) guidelines
• State audits and surveys

Patient Satisfaction Surveys

This survey is conducted through a 3rd Party Vendor and provides a statistically valid and reliable means to measure how well our home care staff meets the needs and expectations of patients. Patient satisfaction indicators are measures of the customer service behavior of home care staff.

For patient testimonials, click here.

CMS (Medicare) Guidelines

Some home health agencies do a better job of caring for their patients than others. Home health agencies give quality care when they give their patients care and treatment known to get the best results for each patient’s condition. Medicare’s Home Health Compare rates how well home health agencies care for their patients based upon various measures of quality and against state and national averages.

State Audits and Surveys

The Ohio Department of Health conducts an unannounced, in-depth, on-site audit every one to three years.